H&M Visual Merchandiser - Victoria Gardens

H&M Group•Rancho Cucamonga, CA

2d•$21 - $24

About The Position

As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store in accordance with visual and commercial guidelines. You also use trend and competitor awareness to inform, coach, upskill, and develop colleagues, helping the store team deliver a great customer experience. The role combines visual execution, sales and profit support, fashion and trend awareness, and team development. You plan and adapt workload with Store Management and the Area Visual Manager, execute campaigns and sale activities to brand standards, monitor sales performance, and help identify opportunities to improve customer satisfaction and achieve store goals. You create and maintain product presentations, windows, styling, store layout, signage, navigation, and point-of-sale materials while maintaining a clean, organized, and safe store environment. You will keep current with fashion trends and competitors, share relevant insights with colleagues, and coach the Store team on visual and commercial skills, routines, and best practices. The posted expected base salary range is $21.00–$24.34 per hour. This is a non-exempt, hourly role.

Requirements

Curiosity, creativity, initiative, solution focus, flexibility, and effective communication skills to achieve cross-functional results.
Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience taking a solution-focused approach to improving product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.

Responsibilities

Contribute to the store’s total OMNI customer experience by ensuring visual and commercial curation according to guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Organize and plan workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs and identify and prioritize visual and commercial opportunities with the Store Management team.
Create and carry out actions to increase customer satisfaction and reach sales targets, store goals, and budget; follow up on actions with Store Management.
Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
Keep up to date with fashion, trends, products, brands, competitors, and relevant influencers; plan time to develop trend awareness and styling knowledge.
Share and communicate seasonal changes, fashion trends, and relevant visual and commercial information with store teams.
Coach and develop Store team visual and commercial skills to ensure high-quality product and commercial presentation.
Support and develop daily routines and best practices that maintain visual and commercial standards alongside customer service engagement.
Develop and coach talent and provide onboarding training to new colleagues.
Organize and deliver visual and commercial upskilling for yourself and colleagues; complete Visual Competencies and Commercial 4 All trainings based on learning and development goals.
Support Sales Market and Area teams with store expansion project needs.
Execute visual and commercial curation and styling based on the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Follow sample-picking best practices, including stockroom garment quantities, accessories, and shoes, to create clear product trends and stories.
Execute window displays and styling according to guidelines to create an inspirational and commercial customer experience.
Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
Maintain price signage in windows and throughout the store in line with guidelines, global strategy, and Sales Market requirements.
Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to maintain current store navigation according to guidelines and store layout.
Ensure sufficient quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Health insurance, pharmacy, vision, and dental coverage.
Wellness and family support programs.
Company-match retirement plan and 401(k).
Paid leave programs, including vacation, wellness, holiday, and parental pay.
Paid time off, including a community day to serve the local community.
Employee assistance program.
Employee discount at H&M Group brands, including H&M, COS, and & Other Stories; the broader staff discount card applies to listed H&M Group brands in stores and online.
H&M Incentive Program (HIP).
Commuter benefits.
Health and dependent care flexible spending accounts (FSA).
Additional voluntary benefits.
Global development opportunities and access to a global talent community.
Colleague Resource Groups offering community and networking opportunities.