H&M Visual Merchandiser - Victoria Gardens

H&M•Rancho Cucamonga, CA

About The Position

As a Visual Merchandiser at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You execute visual, commercial, and styling curation for the store in line with visual and commercial guidelines. You use trend and competitor awareness to inform colleagues, coach and develop the store team, and help deliver a great customer experience. The role combines visual and commercial execution with sales and profit contribution, fashion and trend awareness, and team development. You plan and adapt your workload with Store Management and the Area Visual Manager, implement campaigns and sales activities, monitor performance, and maintain compelling product presentation and customer flow. You also support colleagues’ development through coaching, training, and onboarding, and maintain store presentation, materials, and operational standards.

Requirements

Fashion interests and leadership skills, with the ability to apply visual and commercial experience in a dynamic environment.
Experience being solution-focused to improve product presentation and commercial execution in store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.
Curiosity, creativity, proactivity, flexibility, effective communication, and a solution-focused approach to achieving cross-functional results.

Responsibilities

Contribute to the store’s total OMNI customer experience through visual and commercial curation according to guidelines, and represent H&M positively in customer interactions.
Plan and organize workload according to the store activation plan, adapting to business needs with the Store Management team and Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and take actions with Store Management to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow procedures, OMNI service best practices, operational routines, legal requirements, and store communications.
Stay up to date on fashion, trends, styles, products, brands, competitors, and relevant influencers; apply trend knowledge to styling and product presentation.
Share seasonal, fashion, visual, commercial, and in-store communication information with store teams, and coach their visual and commercial skills.
Support daily routines and best practices, develop talent, onboard new colleagues, and provide visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings in line with Regional and Sales Market learning and development goals.
Support Sales Market and Area teams with expansion and store project needs.
Execute store visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Carry out sample-picking routines, including selection and quantities of stockroom garments, accessories, and shoes, to create clear trends and stories.
Execute windows and styling according to guidelines to create an inspirational and commercial customer experience.
Maintain commercial layout and fixtures to support customer flow and effective trend-story placement.
Maintain price signs in windows and throughout the store according to guidelines, global strategy, and Sales Market requirements.
Work with Facilities Management to ensure lighting is functioning and positioned to highlight products and display forms.
Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands, in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Global development opportunities and access to a large global talent community.
Colleague Resource Groups for community and networking.