H&M Visual Merchandiser - Hillsdale Shopping Center

H&M • San Mateo, CA

20h

About The Position

The Visual Merchandiser contributes to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. The role executes visual, commercial, and styling curation for the store according to visual and commercial guidelines, using trend and competitor awareness to provide colleagues with relevant information and to coach, upskill, and develop the store team.

The position combines customer sales and profit activities, fashion and trend awareness, team development, and hands-on visual and commercial execution. The Visual Merchandiser plans and adapts workload with Store Management and the Area Visual Manager, maintains campaigns and sale activities, and identifies opportunities through sales reporting and KPI follow-up. The role also supports the team’s visual and commercial capabilities, product presentation, store navigation, customer flow, and safe, clean store conditions.

The successful candidate is curious, creative, proactive, solution-focused, flexible, and an effective communicator. The role calls for fashion interests, leadership skills, visual and commercial experience in a dynamic environment, and knowledge of visual, commercial, and operational best practices. The posted hourly base salary range is $23.58–$27.32. The position is non-exempt and hourly.

Requirements

• Experience using a solution-focused approach to improve product presentation and commercial execution in a store.
• Good knowledge of visual, commercial, and operational best practices, routines, and tools.
• Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
• Curiosity, creativity, proactivity, flexibility, and effective communication skills.
• Fashion interests and leadership skills.
• Ability to apply visual and commercial experience in a dynamic environment.

Responsibilities

• Contribute to the store’s total omnichannel customer experience through visual and commercial curation according to guidelines.
• Represent the H&M brand positively during customer interactions.
• Organize and plan workload according to the store activation plan, adapting to business needs in collaboration with Store Management and the Area Visual Manager.
• Launch and maintain global campaigns and sale activities on time and according to H&M Brand Standards.
• Ensure good garment care and stock levels, and provide allocation input to Store Management and Area teams.
• Follow up on sales reports and KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
• Follow procedures, omnichannel service best practices, operational routines, legal requirements, and store communications.
• Keep up to date with fashion, trends, products, brands, competitors, and relevant influencers; use trend awareness and styling techniques to anticipate customer needs.
• Share fashion trends, seasonal changes, visual and commercial information, and in-store communication with store teams; coach and develop their visual and commercial skills.
• Support and develop daily routines and best practices that maintain visual and commercial standards and customer service engagement.
• Develop and coach talent, onboard new colleagues, and organize and deliver visual and commercial upskilling.
• Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
• Support Sales Market and Area teams with store expansion project needs.
• Execute visual and commercial curation and styling according to the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
• Carry out sample-picking routines, including selecting stockroom garment quantities, accessories, and shoes to create clear trends and stories.
• Execute window displays and styling according to guidelines.
• Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
• Maintain price signs in windows and throughout the store according to guidelines, global strategy, and Sales Market requirements.
• Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
• Care for display forms and interior materials, including fixtures and fittings, with sustainability in mind.
• Work with the Area Visual Manager to keep store navigation current and aligned with guidelines and store layout.
• Ensure sufficient quantities of sale and other activity point-of-sale materials according to local routines.
• Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

• Employee discount at H&M, & Other Stories, and COS; the staff discount card is usable across H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Global development opportunities and access to colleague resource groups.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed