H&M Seasonal Sales Advisor- Hillsdale Shopping Center

H&M • San Mateo, CA

14h

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the omni-channel experience. You use fashion and product knowledge to help customers find relevant information and products, actively promote sales, and contribute to a positive customer experience. You also support garment care and replenishment, merchandise presentation, and the cleanliness and organization of the sales floor and back of house while working collaboratively with the store team.

The role includes promoting H&M’s Customer Loyalty App and in-store sustainability initiatives, helping the team reach sales targets, staying current on fashion and trends, sharing knowledge with colleagues, and following store procedures and legal requirements. Retail operations include completing the garment cycle, supporting fitting rooms and checkout, maintaining stock levels and displays, using in-store omni services and technology, assisting with store opening and closing, and following health and safety guidelines.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and assist customers in the store and through available omni-channel experiences.
• Engage customers in conversation and provide excellent service and support.
• Guide customers through fashion trends, stories, and products across the store.
• Promote and sell products and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share product, fashion, service, and store operations knowledge with customers and colleagues.
• Follow store procedures, routines, and applicable legal requirements; give and receive feedback and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow health and safety guidelines and legal requirements relevant to the role.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Comprehensive benefits, including health insurance, wellness and family support programs, company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed