H&M Seasonal Sales Advisor - Oxmoor Center

H&M Group • Louisville, KY

1d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use your fashion and product knowledge to give customers relevant information and a positive experience. You also handle garment refill and care, merchandise presentation, and maintaining a clean, tidy sales floor and back of house while working with the store team.

The role includes customer sales and service, staying informed about fashion and trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include completing the garment cycle, operating fitting rooms and checkout areas, maintaining stock levels and displays, supporting in-store and OMNI services and tools, and helping open and close the store. The position is hourly and non-exempt, with a stated pay rate of $14.25 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Stay up to date on fashion, trends, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; and give and receive feedback.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups (CRGs).
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed