H&M Sales Advisor- Inland Center

H&M Group • San Bernardino, CA

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. The role supports garment care and replenishment, merchandise presentation, and a clean and tidy sales floor and back of house. Sales Advisors work collaboratively with the store team to deliver a strong customer experience and support sales targets.

The position also involves staying informed about fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations include supporting fitting rooms, checkout, stock replenishment, in-store OMNI services and technology, and store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage with customers, discuss fashion trends, stories, and products, and promote and sell products.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with store management to reach sales targets.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues, and exchange feedback to support learning and development.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Eligibility for the H&M Incentive Program (HIP).
• Access to health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Access to colleague resource groups and networking opportunities.
• Global career growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed