H&M Sales Advisor

H&M Group • Charlotte, NC

10h

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information and products, promote sales, and support customer loyalty and in-store sustainability initiatives. You also contribute to garment care, stock replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back of house. You work closely with the store team to deliver an excellent customer experience and support store operations.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and support commercial or operational actions with the store management team to reach sales targets.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant fashion and product information with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; exchange feedback and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain good stock levels on the sales floor through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs and paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS; global staff discount card also covers H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Access to Colleague Resource Groups (CRGs) and networking opportunities
• Development opportunities and access to a global talent community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed