H&M Sales Advisor - City Creek Center
About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell products and use fashion and product knowledge to give customers relevant information and support. You also handle garment replenishment and care, product presentation, and upkeep of clean, tidy sales-floor and back-of-house areas, working with the store team to deliver an excellent customer experience. The role includes keeping current with fashion trends and products, supporting sales and operational goals, and sharing knowledge with colleagues. You follow store procedures and applicable legal and health-and-safety requirements, participate in relevant onboarding and training, and support opening and closing activities. The position is hourly and non-exempt, with a stated pay rate of $15.50 per hour.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products presented in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoyment of working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service and product support.
- Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial and operational actions to reach sales targets with the store management team.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
- Follow store procedures, routines, and applicable legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Contribute to clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and execution, maintain attractive merchandise displays, and follow visual and commercial guidelines.
- Maintain sales-floor stock levels through replenishment routines.
- Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow applicable health-and-safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company-match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount on H&M, & Other Stories, and COS; the broader staff discount card covers H&M Group brands in stores and online
- H&M Incentive Program (HIP)
- Colleague Resource Groups (CRGs) and opportunities for community and networking
- Development opportunities around the globe
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
