H&M Sales Advisor

H&M Group•Plainfield, IN

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to share relevant information, support customers, and promote and sell products. You also contribute to sales targets, customer loyalty, and in-store sustainability initiatives. The role includes garment care and replenishment, fitting-room and checkout operations, merchandise presentation, maintaining a clean and tidy sales floor and back of house, and supporting store opening and closing. You work closely with the store team, follow store procedures and legal and health-and-safety requirements, and share knowledge and feedback with colleagues. H&M describes the position as hourly and non-exempt, with a stated pay rate of $11.75 per hour.

Requirements

Experience in sales in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M’s in-store products.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome, guide, and support customers in the store and through the OMNI experience where available.
Engage customers in conversation and provide excellent service and relevant fashion, trend, and product information.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, and applicable legal and health-and-safety requirements.
Complete garment handling tasks, including unpacking, replenishment, steaming, and garment care.
Operate fitting-room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, stockroom, and other back-of-house areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain stock levels on the sales floor through replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.