H&M Sales Advisor - Arbor Place

H&M•Douglasville, GA

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information and products, promote sales and the Customer Loyalty App, and represent the H&M brand positively. You also support store operations, garment care and presentation, replenishment, and a clean, organized sales floor and back of house while working collaboratively with the store team. The role includes staying informed about fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; following store procedures and legal requirements; and participating in relevant onboarding and training. You operate fitting room and checkout areas, support in-store OMNI services and technology, help maintain merchandise displays and stock levels, and assist with opening and closing the store. The position is hourly and non-exempt, with a stated pay rate of $14.00 per hour. The posting notes that duties may include additional responsibilities assigned at the company's discretion.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M's in-store products.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and OMNI experience where available, providing direct customer service and support.
Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and development activities.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Contribute to a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and in-store technology and tools, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.