H&M Sales Advisor - Arbor Place

H&M Group • Douglasville, GA

3d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role involves actively selling products and sharing fashion and product knowledge to help customers make informed choices and have a positive shopping experience. The Sales Advisor also supports garment care and replenishment, merchandise presentation, and a clean and tidy sales floor and back of house, working collaboratively with the store team to deliver excellent customer experiences and support sales targets.

The position includes customer-facing sales and service, keeping up with fashion trends, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Operational duties include completing the garment cycle, operating fitting room and checkout areas, maintaining stock levels and displays, supporting in-store OMNI services and technology, and assisting with store opening and closing.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, back of house, and stockrooms clean and tidy.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs and paid time off, including a community day
• Employee discount on H&M, & Other Stories, and COS
• H&M Group staff discount card for participating brands in stores and online
• H&M Incentive Program (HIP)
• Development opportunities around the globe
• Access to Colleague Resource Groups (CRGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed