H&M Sales Advisor - Cross Creek Mall

H&M Group•Fayetteville, NC

21h•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, promotes and sells products, and supports store sales targets. The Sales Advisor also contributes to garment care, replenishment, presentation, and maintaining a clean and tidy sales floor and back of house while working collaboratively with the store team. The role includes keeping up with fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal and health-and-safety requirements, and participating in relevant onboarding and training. Retail operations duties include working in fitting rooms and checkout, replenishing stock, maintaining displays, supporting in-store OMNI and technology services, and helping open and close the store.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience providing customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, offering direct customer service.
Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Keep informed about fashion trends, styles, brands, products, competitors, and relevant influencers; use product and fashion knowledge to advise customers.
Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding, training, and courses.
Follow store procedures, routines, legal requirements, and applicable health-and-safety guidelines.
Complete the garment cycle, including unpacking, replenishing, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and attractive merchandise displays in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.