H&M Sales Advisor- Great Mall
About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant fashion and product information. You help customers have a positive in-store and omnichannel experience where available, and support garment care, presentation, replenishment, and a clean, tidy sales floor and back of house. You work closely with the store team to contribute to sales targets and an excellent customer experience. The role also includes supporting fitting room, checkout, and in-store omnichannel services; following store procedures, routines, health and safety guidelines, and legal requirements; and participating in training and development. The posted compensation is $19.25 per hour. The position is hourly and non-exempt.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience providing customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome, guide, and support customers in the store and omnichannel experience where available.
- Engage customers in conversations and provide excellent service and relevant product and fashion information.
- Promote and sell products, and guide customers through fashion trends, stories, and products across the store.
- Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Represent the H&M brand positively during customer interactions.
- Support commercial and operational actions with store management to reach sales targets.
- Keep up to date with fashion trends, brands, products, competitors, and relevant influencers.
- Share service, fashion, and store operations knowledge with colleagues, and give and receive feedback.
- Follow store procedures, routines, and applicable legal requirements; participate in onboarding, training, and development activities.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store omnichannel services and technology tools, including Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
- Follow applicable health and safety guidelines and legal requirements.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
- H&M Incentive Program (HIP)
- Access to colleague resource groups and networking opportunities
- Global talent community and career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
