H&M Sales Advisor - Florida Mall

H&M • Orlando, FL

21h • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omnichannel experience. The role uses fashion and product knowledge to help customers find relevant information, promote and sell products, and support the H&M brand and customer loyalty initiatives. Sales Advisors work collaboratively with the store team to support sales targets and deliver a positive customer experience.

The role also includes completing the garment cycle, maintaining garment care and stock levels, operating fitting-room and checkout areas, supporting merchandise presentation, and keeping the sales floor and back of house clean and tidy. Sales Advisors follow store procedures, legal requirements, health and safety guidelines, and applicable processes for in-store omnichannel services and technology. They participate in relevant onboarding and training and share knowledge with colleagues.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service and product support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives, and represent the H&M brand positively.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures and legal requirements; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, and COS; the staff discount card also covers H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Global development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed