H&M Sales Advisor - Killeen Mall

H&M•Killeen, TX

1d•Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. You support customers throughout their shopping experience and promote the H&M Customer Loyalty App and in-store sustainability initiatives. You help the store team reach sales targets and maintain store operations by completing the garment cycle, including unpacking, replenishing, steaming, and garment care. You support fitting rooms, checkout, stock replenishment, merchandise presentation, and in-store OMNI and technology services. You contribute to a clean and tidy sales floor and back of house, support store opening and closing, and follow applicable procedures, health and safety guidelines, and legal requirements. The role involves staying current on fashion trends, products, competitors, and relevant influencers; sharing knowledge with customers and colleagues; participating in relevant onboarding and training; and giving and receiving feedback. The position is hourly and non-exempt, with a posted pay rate of $12.75 per hour. The posting describes an inclusive, collaborative, and dynamic workplace with opportunities for development and access to employee benefits and discounts.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M products.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
Engage with customers, share relevant fashion and product information, and promote and sell products.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
Share service, fashion, and store operations knowledge with colleagues; follow store procedures, routines, and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Contribute to a clean and tidy sales floor, back of house, and stockrooms.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.