H&M Sales Advisor - Killeen Mall

H&M Group•Killeen, TX

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product knowledge. The role actively promotes and sells products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives, while supporting store sales targets and representing H&M positively. The position also supports day-to-day retail operations, including garment unpacking, replenishment, steaming and care; fitting room and checkout operations; stock levels; merchandise presentation; and upkeep of a clean and tidy sales floor and back of house. Sales Advisors follow store procedures, legal requirements, health and safety guidelines, and best practices for in-store OMNI services and technology. They work collaboratively with colleagues, share knowledge, give and receive feedback, and participate in relevant onboarding and training.

Requirements

Passion for fashion and H&M's in-store products.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.
Sales experience in a dynamic and collaborative environment.
Customer service experience in fashion, retail, or another service-related industry.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
Engage in conversations with customers and guide them through fashion trends, stories, and products.
Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Represent H&M positively during customer interactions and support store management in commercial and operational actions to reach sales targets.
Stay up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and development courses.
Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Support garment presentation and merchandise displays in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.