H&M Sales Advisor - Florida Mall

H&M Group • Orlando, FL

1d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering relevant fashion and product information. You support customers throughout their visit while representing the H&M brand positively.

The role also involves garment care and replenishment, maintaining attractive merchandise displays and a clean, tidy sales floor and back of house, and supporting fitting room, checkout, in-store services, opening and closing, and store sales targets. You work collaboratively with colleagues, follow store procedures and applicable health, safety, and legal requirements, and participate in relevant onboarding, training, and development opportunities.

This is an hourly, non-exempt role with a stated pay rate of $15.50 per hour. The posting notes that the listed responsibilities are not all-inclusive and additional duties may be assigned.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience providing customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions with the store management team to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales floors, stockrooms, and other back-of-house areas.
• Support garment presentation and maintain merchandise displays, trends, and stories according to visual and commercial guidelines.
• Maintain appropriate stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS; the staff discount card applies to H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Extensive development opportunities around the globe
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed