H&M Sales Advisor- Alderwood Mall

H&M Group • Lynnwood, WA

12h

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering product and fashion guidance. You use your fashion and product knowledge to help customers have a positive experience. You also support garment care and replenishment, merchandise presentation, and a clean, tidy sales floor and back of house, collaborating with the store team to deliver excellent customer experiences.

The role combines customer sales and service with fashion awareness, teamwork, and retail operations. Duties include promoting products, loyalty programs, and in-store sustainability initiatives; keeping up with trends and sharing product knowledge; following store procedures and legal requirements; handling garment processing and stock replenishment; operating fitting rooms, checkout areas, and in-store services; supporting visual displays; and assisting with store opening and closing.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, and promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; exchange feedback; and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount on H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day.
• Global development opportunities.
• Access to Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed