H&M Seasonal Sales Advisor- Lakewood Center

H&M Group • Lakewood, CA

2d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to share relevant information, promote products, and support customers throughout their shopping experience. You also contribute to sales targets, garment care and replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back of house while working closely with your store team.

The role includes keeping up to date with fashion trends, products, brands, competitors, and relevant influencers; sharing knowledge with customers and colleagues; following store procedures and legal requirements; and taking part in relevant onboarding and training. Retail operations include working in fitting rooms and at checkout, handling the garment cycle from unpacking and replenishment through steaming and care, maintaining stock levels and displays, using in-store services and tools, and supporting store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products offered in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
• Engage in conversations with customers and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets with store management.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; use product and fashion knowledge to inform customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete garment handling from unpacking and replenishment through steaming and care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
• H&M Incentive Program (HIP)
• Colleague Resource Groups providing community and networking opportunities
• Global career growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed