Visual Keyholder - Independence Center

H&M Group•Independence, MO

4d•$20 - $22

About The Position

The Visual Keyholder creates an environment that inspires customers to explore their personal style and supports the store team in delivering an engaging customer experience. The role drives sales, implements H&M’s Visual Identity, and follows company procedures and standards. It reports to the Store Visual Manager, based on store volume. The position combines visual merchandising and commercial routines with customer service, team coaching, store operations, and safety responsibilities. The Visual Keyholder presents garments and windows according to the Commercial Handbook, maintains visual standards and customer flow, supports store goals, trains colleagues, and may assume overall store responsibility when opening or closing in the absence of the Store Manager or Department Manager.

Requirements

Inclusive, positive, creative, and willing to learn on the job.
Passion for customer service and helping people find their style.
Ability to multitask in a fast-paced environment and attention to detail.
Ability to lift more than 20 pounds.
Ability to stand for long periods, bend, stretch, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos for short distances.
Ability to climb a ladder and use a step stool.
Ability to work with hand- and power-operated tools, including an iron and steamer, and lift items to execute display setups.
Ability to work a flexible schedule, including nights and weekends.
May be required to travel to support other stores.

Nice To Haves

One to two or more years of transferable experience is welcome.
Previous keyholder responsibilities are preferred.

Responsibilities

Set garment presentation on the sales floor and in windows according to the Commercial Handbook; determine commercial opportunities with the Department Manager and execute agreed floor moves.
Stay current with fashion trends and share seasonal trend information, campaign updates, and brand standards with the store team.
Meet H&M standards for direct customer service and support an excellent customer experience.
Implement the H&M Visual Identity, style mannequins, connect window presentations to the A-area, maintain garment presentation and customer flow, and launch and maintain sales campaigns on time.
Follow up on store KPIs with the Department Manager and initiate actions to support store goals and budgets; adapt store planning to needs and the Commercial plan budget.
Complete and act on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
Pick samples and execute floor moves that create clear stories and wearable buying suggestions; complete sales floor and window morning routines before opening.
Maintain incoming visual props and marketing materials in good condition with a sustainability mindset; keep the visual room organized and safe; keep visual materials current and share seasonal changes; paint and maintain windows as needed.
Coach and develop the store team’s visual and commercial skills through regular training, provide feedback during floor moves, and identify Visual Merchandiser succession potential.
Ensure window and sales-floor communications comply with local legislation and work with Store Management to fulfill legal requirements and H&M policies.
Perform store routines, including opening and closing, according to company practices and procedures; use timekeeping and scheduling systems, including approving timesheets.
May take overall store responsibility when opening or closing in the absence of the Store Manager or Department Manager.
Promote employee and customer safety; resolve health, safety, legal, and security issues; address loss prevention and safety issues and escalate employee issues to management.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Development opportunities.