Visual Keyholder - Independence Center

H&M•Independence, MO

15h•Onsite

About The Position

The Visual Keyholder works in a fast-paced fashion retail environment to create an inspiring store experience that helps customers explore their personal style. The role supports and guides the store team, drives sales, and implements H&M’s Visual Identity while meeting customer and colleague expectations and following company procedures and standards. The position reports to the Store Visual Manager, depending on store volume. The Visual Keyholder manages garment presentation on the sales floor and in windows, collaborates with the Department Manager on commercial opportunities and floor moves, and keeps up with fashion trends and seasonal campaigns. The role supports direct customer service and maintains the visual standards, customer flow, campaigns, and commercial routines that contribute to store goals. The position also includes visual training and coaching, store opening and closing routines, timekeeping and scheduling tasks, and promoting customer and employee safety. The Visual Keyholder may be assigned overall store responsibility when opening or closing in the absence of the Store Manager or Department Manager, and may travel to support other stores.

Requirements

Inclusive, positive, creative, and willing to learn on the job.
Passion for customer service and helping people find their style.
Able to multitask in a fast-paced environment and attentive to detail.
Ability to lift more than 20 pounds.
Ability to stand for long periods and bend, stretch, perform repetitive motions, push, pull, and carry items such as mannequins, clothing, totes, and torsos for short distances.
Ability to climb a ladder and use a step stool.
Ability to work with hand-operated and power-operated tools, including an iron and steamer, and lift items to execute display setups.
Ability to work a flexible schedule, including nights and weekends.

Nice To Haves

One to two or more years of transferable experience.
Previous keyholder responsibilities.

Responsibilities

Set garment presentation on the sales floor and in windows according to the Commercial Handbook.
Collaborate with the Department Manager to identify commercial opportunities and execute floor moves within H&M brand guidelines.
Stay current on fashion trends and share seasonal trends, campaigns, and brand standards with the store team.
Meet direct-service expectations and support an excellent customer experience.
Implement the H&M Visual Identity, including well-styled mannequins and a clear visual connection from windows to the A-area.
Maintain high-quality garment presentation, customer flow, fixture placement, navigation, sales campaigns, and activities.
Review store KPIs with the Department Manager and initiate actions to meet goals and budgets.
Adapt store planning to store needs and the Commercial plan budget.
Complete and act on the Best Brand portion of the Customer Audit Tool.
Select samples and execute floor moves that create clear stories and wearable buying suggestions.
Complete sales-floor and window morning routines before the store opens.
Maintain incoming visual props and marketing materials, keep the visual room organized and safe, and keep visual materials current.
Paint and maintain windows as needed.
Coach and develop store colleagues to improve the customer and working experience.
Provide regular visual training and develop colleagues’ visual and commercial skills.
Maintain oversight, follow up, and give feedback while executing floor moves with the store team; identify potential Visual Merchandisers for succession.
Ensure window and sales-floor communications comply with local legislation and that legal requirements and H&M policies are followed.
Perform store routines, including opening and closing, according to company practices and procedures.
Use timekeeping and scheduling systems, including approving timesheets.
Take overall store responsibility when assigned during opening or closing in the absence of the Store Manager or Department Manager.
Promote employee and customer safety; resolve health, safety, legal, and security issues and address loss-prevention concerns.
Bring escalated employee issues to the management team.