Visual Keyholder- Rimrock Mall

H&M•Billings, MT

5d•Onsite

About The Position

The Visual Keyholder works in a fast-paced fashion retail environment to create an inspiring setting where customers can explore their personal style. The role supports and guides the store team in delivering an exciting customer experience, drives sales, and implements H&M’s Visual Identity while meeting customer and colleague expectations and following company procedures and standards. The position reports to the Store Visual Manager, based on store volume. The Visual Keyholder sets garment presentations on the sales floor and in windows according to the Commercial Handbook, identifies commercial opportunities with the Department Manager, and executes agreed floor moves. The role shares fashion trends, seasonal information, campaign details, and brand standards with the store team; maintains customer service and visual presentation standards; and supports store KPIs, budgets, and commercial routines. The position also carries out daily visual and operational routines, maintains visual materials and the visual room, supports team training and development, and helps ensure legal, safety, security, and company requirements are met. Store routines may include opening and closing, timekeeping and scheduling tasks, and assuming overall store responsibility when designated management is absent.

Requirements

Inclusive, positive, creative, and willing to learn on the job.
Passion for customer service and helping people find their style.
Able to multitask in a fast-paced environment and attentive to detail.
1–2+ years of transferable experience welcome.
Ability to lift more than 20 pounds.
Ability to stand for long periods; bend, stretch, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos for short distances.
Ability to climb a ladder and use a step stool.
Ability to work with hand- and power-operated tools, including an iron and steamer, and lift items to execute display setups.
Ability to work a flexible schedule, including nights and weekends.

Nice To Haves

Previous keyholder responsibilities preferred.
May be required to travel to support other stores.

Responsibilities

Set garment presentation on the sales floor and in windows according to the Commercial Handbook.
Work with the Department Manager to identify commercial opportunities and execute agreed floor moves.
Stay current with fashion trends and share seasonal trends, upcoming campaigns, and brand standards with the store team.
Meet H&M direct-service expectations and support an excellent customer experience.
Implement the H&M Visual Identity, maintain well-styled mannequins, and create a clear visual connection from windows to the A-area with wearable buying suggestions.
Maintain high-quality garment presentation and clear customer flow through fixture placement and navigation.
Launch and maintain sales campaigns and activities on time and according to H&M standards.
Follow up on store KPIs with the Department Manager and initiate actions to reach store goals and budgets.
Adapt store planning to store needs and the budget in the Commercial plan.
Complete and act on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
Complete sample picking and execute floor moves that create clear stories and wearable buying suggestions.
Complete daily sales-floor and window morning routines before the store opens.
Maintain the quantity and condition of incoming visual props and marketing materials with a sustainability mindset; keep the visual room organized and safe.
Keep visual materials current and share seasonal changes with the team; paint and maintain windows as needed.
Coach and develop the store team to improve the customer and working experience.
Evaluate and develop colleagues’ visual and commercial skills through regular visual training.
Maintain oversight, follow up, and provide feedback while executing floor moves with the store team; identify Visual Merchandiser succession potential.
Ensure window and sales-floor communications comply with local legislation.
Perform store routines, including opening and closing, in accordance with company practices and procedures.
Use timekeeping and scheduling systems, including approving timesheets.
May assume overall store responsibility in the absence of the Store Manager or Department Manager when opening or closing the store.
Promote employee and customer safety; resolve health, safety, legal, and security issues; address loss-prevention and safety issues and escalate employee issues to management.