Visual Keyholder

H&M•Dearborn, MI

19h•Onsite

About The Position

The Visual Keyholder creates an environment that inspires customers to explore their personal style and supports the store team in delivering an engaging customer experience. The role drives sales and implements H&M’s Visual Identity while meeting customer and colleague expectations and following company procedures and standards. It reports to the Store Visual Manager, based on store volume. The position combines visual merchandising, commercial planning, customer service, store operations, team development, and safety responsibilities. The Visual Keyholder works with store leaders and colleagues to present merchandise, maintain campaigns and displays, pursue commercial opportunities, and keep the store operating in accordance with H&M standards and local legal requirements.

Requirements

Inclusive, positive, creative, and willing to learn on the job.
Passion for customer service and helping people find their style.
Able to multitask in a fast-paced environment and attentive to detail.
1–2+ years of transferable experience welcome.
Able to lift more than 20 pounds.
Able to stand for long periods, bend, stretch, perform repetitive motions, and push, pull, and carry items a short distance.
Able to climb a ladder and use a step stool.
Able to work with hand- and power-operated tools, including an iron and steamer, and lift items to execute display setups.
Able to work a flexible schedule, including nights and weekends.

Nice To Haves

Previous keyholder responsibilities preferred.

Responsibilities

Set garment presentation on the sales floor and in windows according to the Commercial Handbook.
Work with the Department Manager to identify commercial opportunities within H&M brand guidelines and execute agreed floor moves.
Stay current on fashion trends and share seasonal trends, campaigns, and brand standards with the store team.
Meet H&M direct-service standards and support an excellent customer experience.
Implement the H&M Visual Identity, including well-styled mannequins and a clear visual thread from windows to the A-area with wearable buying suggestions.
Maintain high-quality garment presentation and customer flow through fixture placement and navigation.
Launch and maintain sales campaigns and activities on time and according to H&M standards.
Work with the Department Manager to follow store KPIs and initiate actions to meet goals and budgets.
Adapt store planning to store needs and the budget in the Commercial plan.
Complete and act on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities.
Complete sample picking and execute floor moves that create clear stories and wearable buying suggestions.
Complete sales-floor and window morning routines daily before the store opens.
Maintain the quantity and condition of visual props and marketing materials with a sustainability mindset; keep the visual room organized and safe.
Keep visual materials current and share seasonal changes with the team; paint and maintain windows as needed.
Coach and develop the store team to improve the customer and working experience.
Train colleagues in visual and commercial skills and provide follow-up and feedback during floor moves.
Identify Visual Merchandiser potential for succession.
Ensure window and sales-floor communications comply with local legislation.
Perform store routines, including opening and closing, in accordance with company practices and procedures.
Use timekeeping and scheduling systems, including approving timesheets.
May take overall store responsibility when opening or closing in the absence of the Store Manager or Department Manager.
Promote employee and customer safety; address health, safety, legal, security, and loss-prevention issues and escalate employee issues to management.
May travel to support other stores.