Omnichannel Associate - Rimrock Mall

Penney OpCo LLC • Billings, MT

8d • Onsite

About The Position

The Omnichannel Associate contributes to profitable sales growth by carrying out Enterprise Fulfillment and jcp.com activities and strategies, including customer service and sales, fulfillment, jcp.com operations, and general operations. The role includes assisting customers, picking and packing orders, processing online order transactions, and supporting store replenishment and inventory activities. Associates are expected to consistently meet performance standards for shrink and safety, omnichannel operations, customer service, profit, productivity, and attendance.

Requirements

• Minimum 1–2 years of work experience.
• High school degree or equivalent required.
• Consistently demonstrate customer service behaviors and work effectively with team members.
• Demonstrate problem-solving and decision-making that support sales, profit, and customer service; work effectively and efficiently; take accountability for results; and adapt to changing situations with a positive attitude.
• Build positive, inclusive, and respectful relationships and take accountability for personal actions and outcomes.
• Proactively look for ways to improve the customer experience and act with confidence, energy, and urgency.

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Greet and assist customers in finding products, provide outstanding customer service, listen to customer concerns and resolve problems, promote company products and services, and partner effectively with team members.
• Monitor the Enterprise Fulfillment systems application, pick merchandise orders, and acknowledge completion in the system.
• Pack orders accurately according to packaging requirements and timelines, and complete Ship from Store and Buy Online Pickup in Store activities promptly.
• Research jcp.com order shortages and overages and complete shipment check-in.
• Complete order binning and system reporting, help organize and maintain the jcp.com stock area, and process jcp.com order delivery and return transactions at the register.
• Partner with Merchandise Associates or Assistants to replenish the store, or replenish products from inventory personally.
• Participate in the annual inventory process.
• Meet established performance standards, including those for shrink and safety initiatives, omnichannel, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED