Visual Keyholder

H&M Group • Skokie, IL

6h • $24 - $26 • Onsite

About The Position

As a Visual Keyholder, you shape an exceptional in-store customer journey by bringing the brand’s vision to life through visually compelling, commercially aligned merchandising. The role combines aesthetic judgment with commercial awareness to enhance the store’s visual appeal, customer engagement, and sales performance.

You provide styling advice and product knowledge, interpret sales data and customer insights to guide visual direction, create seasonal window displays, style mannequins, and merchandise the shop floor according to company guidelines. You also support daily store operations, help maintain high visual standards, and train and mentor team members. This is a full-time position with a contract of 32–40 hours per week. Compensation is $23.54–$26.48.

Requirements

• Understanding of how visual storytelling and customer service can elevate in-store experiences.
• Skill in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation.
• Strong understanding of current fashion trends, silhouettes, and seasonal styling.
• Some experience using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Clear communication, active listening, and a genuine interest in people.
• Ability to adapt to changing priorities and customer requests.
• Openness to continuous learning and pursuing personal and professional growth.
• Comfort working varied hours, including evenings, weekends, and holidays.

Responsibilities

• Deliver an excellent customer experience through styling advice, product knowledge, and a visually compelling store environment.
• Interpret sales data and customer insights to inform and execute the store’s visual direction.
• Design and install window displays reflecting seasonal trends and brand identity.
• Style mannequins and create outfit combinations that inspire and influence customer purchasing decisions.
• Merchandise the shop floor in line with company guidelines to achieve a cohesive, commercial presentation.
• Support the sales team in daily store operations and contribute to a seamless customer experience.
• Set and maintain high visual merchandising standards, and train and mentor team members to uphold consistency.
• Act as a brand ambassador and ensure visual elements contribute to an engaging customer journey.

Benefits

• 25% staff discount across H&M Group brands, in-store and online.
• H&M Incentive Program (HIP).
• Dental and vision plans.
• 401(k).
• Paid time off, including the employee’s birthday.
• Health Savings Account (HSA).
• Life and disability protection.
• Employee Assistance Program.
• Commuter benefits.
• Pet insurance.
• Development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed