H&M Store Visual Manager - Dolphin Mall

H&M Group•Miami, FL

1d•$27 - $31

About The Position

As a Visual Merchandiser Manager at H&M, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You work with the store team to apply trend awareness and visual and commercial guidelines to drive sales. You lead, coach, and develop the Visual Merchandiser team, building skills and a sustainable talent pipeline. The role oversees visual and commercial goals and execution, campaign and sale launches, product presentation, customer flow, and store standards. It also includes team leadership and development activities such as recruiting, onboarding, performance management, training, and succession planning. The manager collaborates with Store Management, the Area Visual Manager, Facilities Management, and Area and Sales Market teams.

Requirements

Experience working as a Visual Merchandiser in a store.
Experience coaching teams and developing talent, including upskilling, with strong leadership skills.
Experience taking a solution-focused approach to improving product presentation and commercial implementation in a store.
Good knowledge of retail management, visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up, and act on the selling equation and weekly sales reports.

Responsibilities

Contribute to the store’s omni-channel customer experience by following up on visual and commercial curation according to guidelines and representing the H&M brand positively during customer interactions.
Set, implement, and follow up on store visual and commercial goals with the Store Manager, Area Visual Manager, and store teams.
Lead the Visual Merchandiser team in organizing, planning, and prioritizing workload according to the store activation plan and business needs.
Launch and sign off global campaigns and sale activities on time according to H&M brand standards.
Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify and prioritize visual and commercial opportunities, and develop actions to improve customer satisfaction and achieve sales targets, store goals, and budget.
Follow store procedures, omni-service best practices, operational routines, legal requirements, and communication practices.
Keep informed about fashion trends, products, brands, competitors, and relevant influencers; coach the team on trend awareness, trend theory, mood boards, styling techniques, and product presentation.
Lead, inspire, and educate store colleagues on seasonal changes, trends, visual and commercial information, in-store communication, and price perception.
Coach and develop visual and commercial skills across VM and Store teams to ensure high-quality product and commercial presentation.
Support daily routines and best practices to maintain consistent visual and commercial standards while maintaining customer service engagement.
Recruit, onboard, manage performance, upskill, and develop talent and new colleagues in collaboration with the Store Manager and Area Team.
Complete talent management and succession planning, organize and deliver visual and commercial upskilling, and ensure completion of Visual Competences and Commercial 4 All trainings.
Support Sales Market and Area teams with talent for expansion and store project needs.
Manage visual, commercial, and styling curation based on the commercial calendar, allocation, store activation plan, trends, and guidelines.
Coach and follow up on sample-picking routines, including stockroom garment quantities, accessories, and shoes, to create clear trends and stories.
Ensure the team executes window displays and styling according to guidelines and maintains commercial layout and fixtures to support customer flow and trend placement.
Ensure price signs in windows and throughout the store are balanced and maintained according to global strategy and Sales Market requirements.
Coordinate with Facilities Management to ensure lighting works correctly and highlights products and display forms.
Maintain and care for display forms, fixtures, fittings, and interior materials with sustainability in mind.
Work with the Area Visual Manager to maintain store navigation according to current guidelines and store layout.
Ensure adequate quantities of sale and other activity materials, including point-of-sale materials, according to local routines.
Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.

Benefits

Staff discount across H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid time off, including a community day to serve the local community.
Global development opportunities and access to a large talent community.