H&M Store Manager - West Towne Mall

H&M Group•Madison, WI

4d•$67,400 - $77,480

About The Position

The Store Manager is responsible for the store’s overall omni customer experience, visual and commercial standards, and execution of global and regional strategies. The role leads the full store team, fosters an inclusive and collaborative culture, and monitors store strengths, opportunities, and competitors. The manager analyzes sales and budgets and develops plans to optimize results and profits. The position oversees customer service and sales, fashion and trend awareness, talent and performance management, team communication and scheduling, retail operations, visual presentation, stock levels, store routines, in-store omni services, and compliance with safety, security, legal, and company procedures. The manager also supports the team’s onboarding, training, and development.

Requirements

Relevant experience in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong leadership and willingness to take responsibility for others.
Confidence in team coaching and development.
Ambition, effective communication, analytical problem-solving ability, and capability working with numbers and managing statistics.

Responsibilities

Oversee the total omni customer experience and ensure visual and commercial standards align with store format, global guidelines, and regional strategies.
Represent the H&M brand positively in customer interactions and ensure the team provides personal service, fashion guidance, and active selling.
Establish, analyze, and follow up on sales and budget goals; create plans to optimize results and profits.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule staffing to the budgeted hours plan in line with sales budgets and commercial activities.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Identify commercial opportunities, maintain awareness of competitors, and manage store maintenance cost-effectively.
Ensure administrative routines for people and store operations are handled correctly.
Keep informed about fashion trends, products, brands, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Develop understanding of the store’s local area, customers, competition, and fashion trends.
Recruit, onboard, upskill, and develop the store team; manage talent and performance, complete evaluations, and plan succession.
Collaborate with the Area team and store leadership team, including Visual Merchandisers, and maintain excellent communication and professionalism.
Plan and schedule the team, and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, security, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor and back of house, and ensure high-quality visual and commercial product presentation and garment care.
Ensure good stock levels and provide allocation input to relevant area or sales market colleagues.
Support daily store opening and closing routines and processes.
Ensure the garment cycle, delivery and presentation processes, and fitting-room routines follow standards and make effective use of provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with applicable guidelines and strategies to support a consistent price perception.
Maintain back-of-house information, health and safety, and tidiness for colleagues.