H&M Department Manager - Meridian Mall

H&M Group•Meridian, ID

9h•$24 - $27

About The Position

The Department Manager leads and supports the store team, fostering an inclusive culture of collaboration and entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, and analyzing sales to develop plans that optimize results and profits. The manager oversees the total omnichannel customer experience and department performance, including customer service, sales and budget goals, cost efficiency, operational administration, and adherence to store routines. They keep the team informed about fashion and product knowledge, recruit and develop colleagues, manage performance and scheduling, and collaborate with the in-store Visual Merchandiser team. The role also ensures strong retail operations and commercial execution, including sales-floor and back-of-house standards, stock levels, garment care and presentation, omnichannel services and technology, pricing, and daily store opening and closing. The expected base salary range is $23.56–$27.09 per hour. The position is non-exempt and hourly.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and encourage the store team while promoting an inclusive, collaborative, and entrepreneurial culture.
Take responsibility for the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Identify department strengths and commercial opportunities and act on them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service across the store and support the team in actively promoting and selling products.
Follow up on team promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Stay up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information in customer interactions.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team and exchange feedback with colleagues.
Collaborate and plan with the in-store Visual Merchandiser team.
Plan and schedule the team and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introductions, training, and courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and sales-market or regional requirements.
Maintain back-of-house areas and colleague information, including health and safety and tidiness.
Open and close the store daily.