H&M Department Manager - Ingram Park Mall

H&M Group•San Antonio, TX

1d•$21 - $24•Onsite

About The Position

The Department Manager leads and encourages the store team, fostering an inclusive culture of collaboration and entrepreneurial spirit. The role supports an excellent operational and visual experience for customers and colleagues, monitors the store’s strengths, opportunities, and competitors, and analyzes sales to develop plans that optimize results and profits. The manager oversees the department’s omni-channel customer experience, sales and budget goals, customer service, cost efficiency, operational routines, and commercial presentation. They maintain fashion and trend awareness, ensure the team shares relevant product knowledge with customers, and manage recruitment, onboarding, performance, development, scheduling, and communication for the team. The role also oversees retail operations and visual execution, including stock levels, garment presentation and care, fitting-room routines, in-store omni services and technology, price signage, back-of-house standards, and daily store opening and closing. The manager ensures procedures, routines, and legal requirements are followed.

Requirements

Be a strong leader who enjoys taking responsibility for others.
Be ambitious and an effective communicator.
Be supportive and capable of analytical problem-solving.
Be capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition.
Be customer-centric.

Responsibilities

Oversee the total omni-channel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively in customer interactions.
Assess department strengths and commercial opportunities, and take action to address them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service across the store and support the team in actively promoting and selling products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Manage the department cost-efficiently.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure administrative routines for people and operations are handled correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge during customer interactions.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback with colleagues.
Plan and schedule the team.
Communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Secure good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.