H&M Department Manager - Rimrock Mall

H&M Group•Billings, MT

6d•$24 - $27

About The Position

The Department Manager leads and supports the store team, fostering an inclusive culture of collaboration and initiative. The role is responsible for delivering an excellent operational, visual, and omni-channel customer experience; understanding the store’s strengths, opportunities, and competitors; and analyzing sales to develop plans that improve results and profits. The manager oversees customer service, sales, budgets, commercial presentation, department costs, and administrative routines. They keep the team informed about fashion and product knowledge, recruit and develop colleagues, manage performance and scheduling, and ensure store procedures and legal requirements are followed. The role also oversees retail operations, stock and garment presentation, in-store omni services and technology, price signage, back-of-house standards, and daily store opening and closing.

Requirements

Strong leadership and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Lead, support, and encourage the team while promoting an inclusive, collaborative, and entrepreneurial culture.
Take responsibility for the total omni-channel customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions and ensure customer service throughout the store.
Assess department strengths and commercial opportunities; establish and analyze sales and budget goals and create plans to optimize results.
Ensure the team actively promotes and sells products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, returns, exchange, people, and operational administrative routines.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team; complete performance evaluations and succession planning.
Collaborate and plan with the in-store Visual Merchandiser team, exchange feedback with colleagues, and share knowledge and skills.
Plan and schedule the team, and communicate regularly with store colleagues through meetings and other updates.
Ensure store procedures, routines, and legal requirements are followed; participate in relevant onboarding, training, and development courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas, and ensure high-quality visual and commercial product presentation and garment care.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines follow standards, using provided tools and technology.
Maintain in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with global and local guidelines and market or regional requirements.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.