H&M Department Manager - Millcreek Mall

H&M Group•Millcreek Township, PA

6d•$21 - $24

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational, visual, and omnichannel customer experience, while understanding the store’s strengths, opportunities, and competitors. The manager analyzes sales and budgets and develops plans to optimize results and profits. The position oversees customer service, sales, department performance, cost efficiency, administrative routines, and customer-facing services. It also leads recruitment, onboarding, performance management, development, succession planning, and team scheduling. The manager works with the Visual Merchandiser team and keeps colleagues informed and motivated. The role ensures that store operations and product presentation meet company standards, including stock levels, garment care and flow, fitting-room and checkout routines, in-store omnichannel services and technology, price signage, back-of-house upkeep, and daily store opening and closing.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and able to find analytical solutions.
Capable of working with numbers and managing statistics.
Achievement-oriented, motivated by performance and competition, and customer-centric.

Responsibilities

Own the total omnichannel customer experience in the store and ensure visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions and ensure customer service is provided throughout the store.
Assess department strengths and commercial opportunities, and act on them.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure accurate people and operational administrative routines.
Ensure fitting-room and checkout routines are followed, including transactions, returns, and exchanges.
Keep up with fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team, exchange feedback with colleagues, and collaborate and plan with the in-store Visual Merchandiser team.
Plan and schedule the team and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, training, and courses.
Maintain a clean and tidy sales floor, back of house, and stockroom areas.
Ensure high-quality visual and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Manage the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and strategies.
Maintain back-of-house areas, including colleague information, health and safety, and tidiness.
Open and close the store daily.