H&M Department Manager - Dimond Center

H&M Group•Anchorage, AK

1h•$27 - $31

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative culture and an entrepreneurial spirit. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, and analyzing sales performance to create plans that optimize results and profits. The manager oversees the department’s customer experience, sales, commercial presentation, team development, scheduling, and retail operations. This includes ensuring consistent customer service and product knowledge, following H&M standards and routines, maintaining the sales floor and back of house, and managing daily store opening and closing responsibilities. The role also includes recruitment, onboarding, performance management, succession planning, and communication with store colleagues. The expected base salary range is $26.60–$30.59 per hour. The position is non-exempt and hourly.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Supportive approach.
Analytical, solution-finding abilities.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and encourage the store team while fostering an inclusive, collaborative culture.
Oversee the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions.
Identify department strengths and commercial opportunities, and act on them.
Establish and analyze sales and budget goals and develop plans to optimize results and profits.
Ensure customer service throughout the store and help the team actively promote and sell products.
Follow up on team promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Manage the department cost-efficiently.
Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are handled correctly.
Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and other relevant information to customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team.
Collaborate and plan with the in-store Visual Merchandiser team.
Give and receive feedback with colleagues to support learning and development.
Plan and schedule the team.
Communicate regularly with store colleagues to inform, motivate, and inspire them, including through meetings.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introductory processes, training, and courses.
Maintain a clean and tidy sales floor, back of house, and stockroom areas.
Ensure high fashion quality, visual and commercial product presentation, and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the full garment cycle, delivery through presentation, and fitting room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in line with global and local guidelines and strategies to support consistent price perception.
Maintain back-of-house areas for colleagues, including key information, health and safety, and tidiness.
Open and close the store daily.