H&M Department Manager - Destiny USA

H&M Group•City of Syracuse, NY

10h•$27 - $31•Onsite

About The Position

As a Department Manager, you lead, support, and encourage your team while fostering an inclusive, collaborative, and entrepreneurial culture. You help deliver an excellent operational and visual experience for the store, customers, and colleagues. You assess the store’s strengths, opportunities, and competitors; analyze sales performance; and develop plans to optimize results and profits. The role is responsible for the department’s customer experience, sales, budget, team development, scheduling, operational routines, visual and commercial execution, and daily store opening and closing. You ensure the team follows company standards, legal requirements, and relevant procedures while providing effective customer service and product knowledge. The position is based at H&M’s Destiny USA location. Compensation is an expected base salary range of $26.60–$30.59 per hour. The role is hourly and non-exempt.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and able to find analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Lead, support, and encourage the team, promoting an inclusive culture, collaboration, and an entrepreneurial spirit.
Oversee the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively during customer interactions and ensure customer service and active product promotion across the store.
Assess department strengths and commercial opportunities, establish and analyze sales and budget goals, and create plans to improve results and profits.
Ensure the team promotes the Hello Member customer loyalty app and in-store sustainability initiatives.
Manage the department cost-effectively and ensure correct fitting-room, checkout, transaction, return, exchange, people, and operational administrative routines.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares relevant product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the team; complete performance evaluations and succession planning.
Share knowledge and skills with the team, collaborate with the in-store Visual Merchandiser team, and give and receive feedback with colleagues.
Plan and schedule the team, and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas; ensure high-quality visual and commercial product presentation and garment care.
Secure adequate stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in line with global and local guidelines, strategies, and regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount on H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent-care flexible spending accounts.
Additional voluntary benefits.
Access to Colleague Resource Groups and networking opportunities.
Global career development opportunities.