H&M Department Manager - Warwick Mall

H&M Group•Warwick, RI

8h•$27 - $31

About The Position

The Department Manager leads and supports the store team, fostering an inclusive culture that encourages collaboration and initiative. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, and analyzing sales to develop plans that optimize results and profits. The manager oversees the department’s customer experience, sales performance, team development, retail operations, visual and commercial execution, and administrative routines. This includes managing recruitment and performance, planning schedules, maintaining store standards and stock presentation, and ensuring the team follows established procedures and legal requirements. The role also includes daily store opening and closing responsibilities.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Able to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric.

Responsibilities

Own the total omnichannel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure consistent customer service throughout the store.
Identify department strengths and commercial opportunities, and take action to improve performance.
Establish and analyze sales and budget goals and create plans to optimize results and profits.
Ensure the team promotes products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
Manage the department cost-efficiently and ensure correct fitting room, checkout, transaction, return, and exchange routines.
Ensure administrative routines for people and operations are completed correctly.
Keep current with fashion trends, brands, products, competitors, and relevant influencers, and ensure the team shares relevant product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
Exchange feedback with colleagues and contribute to team learning and development.
Plan and schedule the team and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Ensure high-quality fashion, visual, and commercial product presentation and good garment care.
Maintain stock levels and provide allocation input to the Area team.
Oversee the full garment cycle, delivery through presentation, and fitting room routines according to internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in line with global and local guidelines and sales-market or regional requirements.
Maintain back-of-house areas and colleague information, health and safety, and tidiness.
Open and close the store daily.