H&M Department Manager - Ingram Park Mall

H&M•San Antonio, TX

10h

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative and entrepreneurial culture. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the store’s strengths and opportunities, monitoring competitors, and analyzing sales to develop plans that optimize results and profits. The manager oversees the department’s customer experience, sales performance, team development, planning and scheduling, and retail operations. This includes ensuring that company procedures, legal requirements, visual standards, stock routines and in-store services are followed, as well as opening and closing the store daily. The role also requires staying current with fashion and trends and sharing relevant product knowledge with the team. The position is hourly and non-exempt, with an expected base pay range of $20.90–$24.04 per hour. H&M describes benefits including employee discounts, health coverage, paid leave and time off, retirement savings, commuter benefits, and other voluntary benefits.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious, supportive and an effective communicator.
Analytical problem-solving ability and capability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support and encourage the team while fostering an inclusive, collaborative and entrepreneurial culture.
Take responsibility for the total omnichannel customer experience in the store and ensure visual and commercial presentation follows global guidelines.
Represent the H&M brand positively in customer interactions and ensure customer service and active product selling across the store.
Identify departmental strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results and profits.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, return, exchange and administrative routines.
Stay current on fashion, trends, styles, brands, products, competitors and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill and develop the team; conduct performance evaluations and succession planning.
Plan and schedule the team, communicate regularly with store colleagues, and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback, share knowledge and skills, and participate in relevant onboarding, training and development processes.
Ensure store procedures, routines and legal requirements are followed in all areas.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms, and ensure garment care and high-quality visual and commercial product presentation.
Maintain good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery to presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain in-store omnichannel services and technology, including services such as Click & Collect and tools such as the Instore Care App and Smart Store.
Maintain price signs throughout the store in line with global and local guidelines and strategies.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Paid time off, including a community day to serve the local community.
Wellness and family support programs.
Career development and global talent community opportunities.