H&M Department Manager - Golden Triangle Mall

H&M Group•Corinth, TX

1h•$24 - $27•Onsite

About The Position

The Department Manager leads and develops the store team, fostering an inclusive culture of collaboration and entrepreneurial spirit. The role supports an excellent operational, visual, and commercial experience for customers and colleagues, while monitoring store strengths, opportunities, and competitors. The manager analyzes sales and budget performance and creates plans to optimize results and profits. The manager is responsible for the department’s customer experience, sales and profitability, fashion and product presentation, team recruitment and development, and effective retail operations. This includes maintaining store standards and routines, supporting in-store services and technology, and ensuring applicable procedures and legal requirements are followed.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Effective communication skills.
Ability to support others and find analytical solutions.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead and encourage the team, building an inclusive, collaborative culture.
Take responsibility for the total OMNI customer experience and ensure visual and commercial curation follows global guidelines.
Represent the H&M brand positively during customer interactions.
Assess department strengths, identify commercial opportunities, and act on them.
Establish and analyze sales and budget goals and create plans to optimize results.
Ensure customer service across the store and enable the team to promote and sell products.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Manage the department cost-efficiently.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Ensure people and operational administrative routines are completed correctly.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team provides product and fashion knowledge and relevant information to customers.
Recruit, onboard, manage performance, upskill, and develop the in-store team.
Complete performance evaluations and succession planning to support business and team needs.
Share knowledge and skills with the team.
Collaborate and plan with the in-store Visual Merchandiser team.
Exchange feedback with colleagues to support learning and development.
Plan and schedule the team.
Communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high fashion quality, visual and commercial product presentation, and good garment care.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery through presentation, and fitting-room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to guidelines and applicable global, local, and regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount on H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.