H&M Sales Advisor - West Town Mall
About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to inform customers, support their shopping experience, and actively sell products. You also contribute to garment care, replenishment, presentation, and maintaining a clean and tidy sales floor and back of house while working with the store team to deliver an excellent customer experience. The role includes supporting sales and profit goals, keeping current on fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in onboarding and relevant training. Retail operations include completing the garment cycle, operating fitting room and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store OMNI and technology services, and assisting with store opening and closing. The position is hourly and non-exempt, with a listed pay rate of $13.75 per hour.
Requirements
- Experience in sales in a dynamic and collaborative environment.
- Experience with customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoyment of working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
- Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
- Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
- Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in onboarding, training, and development activities.
- Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
- Complete garment handling from unpacking and replenishment through steaming and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor and back of house, including stockrooms.
- Support garment presentation and maintain attractive merchandise displays and clear trends and stories in line with visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Maintain and follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Staff discount card for H&M Group brands, usable in stores and online.
- H&M Incentive Program (HIP).
- Health insurance.
- Wellness and family support programs.
- Company-match retirement plan.
- Paid leave programs and paid time off, including a community day.
- Access to Colleague Resource Groups for community and networking.
- Global talent community and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
