H&M Sales Advisor - Tippecanoe mall

H&M • Lafayette, IN

16h • Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information and products, actively promote sales, and support the store team in reaching sales targets. You also maintain garment care and stock levels, support attractive merchandise presentation, and help keep the sales floor and back of house clean and tidy.

The role includes working collaboratively with colleagues, following store procedures and legal requirements, participating in relevant onboarding and training, and contributing to a positive customer experience. Sales Advisors also support fitting room, checkout, in-store technology and OMNI services, and store opening and closing activities.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and assist customers in the store and OMNI experience where available.
• Engage customers in conversation and provide excellent customer service and product guidance.
• Share information about fashion trends, stories, and products using current fashion and product knowledge.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Support commercial and operational actions to help reach sales targets with the store management team.
• Keep up to date with fashion trends, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues, and give and receive feedback.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Participate in relevant onboarding, introductions, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed