H&M Sales Advisor - Poughkeepsie Mall
About The Position
As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, supporting them with product and fashion knowledge, and actively selling H&M products. You help customers understand current trends and products, promote the Customer Loyalty App and in-store sustainability initiatives, and represent the brand positively. You work with the store team to support sales targets and deliver an excellent customer experience. The role also includes retail operations and visual merchandising: completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting rooms and checkout areas; maintaining clean and tidy sales floors and back-of-house areas; supporting attractive merchandise displays and adequate stock levels; and following best practices for in-store OMNI services and technology. You may also support store opening and closing. You follow applicable procedures, health and safety guidelines, and legal requirements, while sharing knowledge and participating in training and development opportunities.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience providing customer service in fashion, retail, or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
- Engage with customers and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, and support commercial or operational actions to help reach sales targets.
- Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Represent H&M positively in customer interactions.
- Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
- Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
- Follow store procedures, routines, health and safety guidelines, and legal requirements.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
- Support garment presentation and maintain attractive merchandise displays that follow visual and commercial guidelines.
- Maintain stock levels through sales-floor replenishment routines.
- Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Staff discount card for H&M Group brands in stores and online.
- H&M Incentive Program (HIP).
- Health insurance.
- Wellness and family support programs.
- Company match retirement plan.
- Paid leave programs.
- Paid time off, including a community day to serve the local community.
- Global development opportunities.
- Access to Colleague Resource Groups for community and networking.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
