H&M Visual Keyholder - Parkdale Mall

H&M•Beaumont, TX

3d•Onsite

About The Position

The Visual Keyholder helps deliver an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. The role executes visual, commercial, and styling curation according to store guidelines, and uses fashion and competitor awareness to inform, coach, and develop colleagues. The position combines visual merchandising with customer service and store operations. Responsibilities include planning work around the store activation plan, launching campaigns and sales activities, maintaining product presentation and stock levels, reviewing sales performance, and taking action to support customer satisfaction and sales goals. The Visual Keyholder also coaches and trains colleagues, maintains visual standards and store conditions, and may lead store operations when managers are not present. The role includes keyholder duties such as opening and closing the store, handling the cash register, following security procedures, resolving customer issues, directing team members, and prioritizing operational needs. Availability for a flexible schedule, including early mornings, evenings, weekends, and holidays, is required.

Requirements

Curiosity, creativity, initiative, a solution-focused approach, flexibility, and effective communication skills for cross-functional work.
Fashion interests and leadership skills, with visual and commercial experience in a dynamic environment.
Experience applying solution-focused approaches to improve product presentation and commercial execution in a store.
Good knowledge of visual, commercial, and operational best practices, routines, and tools.
Ability to manage, follow up on, and act on the selling equation and weekly sales reports.
Ability to motivate and guide a team, uphold store standards, and support colleagues.
Strong organization and time-management skills, including the ability to prioritize in a fast-paced retail environment.
Comfort with keyholder duties, including opening and closing, handling cash, and following safety and security protocols.
Customer-service skills and the ability to resolve customer concerns with a solutions-oriented approach.
Collaborative approach, effective communication, and ability to foster a positive, inclusive work environment.
Adaptability to balance operational responsibilities and visual merchandising while meeting deadlines.
Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.

Responsibilities

Implement visual standards and commercial curation according to H&M guidelines to support the store’s OMNI customer experience.
Represent the H&M brand positively during customer interactions.
Plan and adapt workload according to the store activation plan and business needs, in collaboration with Store Management and the Area Visual Manager.
Launch and maintain global campaigns and sale activities on time and according to brand standards.
Maintain garment care and stock levels, and provide allocation input to Store Management and Area teams.
Follow up on sales KPIs, identify visual and commercial opportunities, and collaborate with Store Management on actions to meet customer satisfaction, sales, store, and budget goals.
Follow OMNI service procedures, operational routines, legal requirements, and store communications.
Stay informed about fashion, trends, products, brands, competitors, and relevant influencers; use this awareness to anticipate customer needs and improve in-store presentation.
Share seasonal, fashion, visual, commercial, and in-store communication updates with colleagues, and coach the team on visual and commercial skills.
Support daily routines and best practices, develop colleagues’ talents, onboard new colleagues, and provide visual and commercial upskilling.
Complete Visual Competencies and Commercial 4 All trainings based on regional and sales-market learning goals.
Support Sales Market and Area teams with store expansion projects as needed.
Execute store visual curation and styling based on the commercial calendar, allocation, activation plan, fashion trends, mood boards, and guidelines.
Select samples and maintain stockroom garment quantities, accessories, and shoes to create clear product trends and stories.
Execute window and in-store styling according to guidelines, maintain commercial layouts and customer flow, and ensure appropriate trend-story placement.
Maintain price signs, lighting, store navigation, sale and activity point-of-sale materials, display forms, fixtures, and fittings according to guidelines and local routines.
Keep the sales floor and back of house clean, organized, and safe, and care for display forms and interior materials with sustainability in mind.
Open and close the store, manage the cash register, and follow store security protocols.
Act as leader on duty when managers are absent by taking responsibility for the sales floor, resolving customer issues, and directing team members.
Delegate and oversee tasks during shifts, make operational decisions, coordinate staff breaks, enforce store policies, and serve as a link between the team and management.
Balance visual merchandising, operational duties, and customer service; prioritize work according to immediate store needs.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts (FSA).
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Global development opportunities and access to a global talent community.
Colleague Resource Groups for community and networking.