H&M Visual Merchandiser - Maine Mall
About The Position
As a Visual Merchandiser at H&M, you help create an inspiring, elevated, and consistent customer experience by implementing the store’s visual standards and commercial excellence. You execute visual, commercial, and styling curation according to store guidelines, and use trend and competitor awareness to inform, coach, upskill, and develop colleagues. The role combines customer sales and profit support, fashion and trend awareness, team development, and hands-on visual and commercial execution. You plan work around the store activation plan and business needs, launch campaigns and sale activities, monitor sales performance, and collaborate with Store Management and Area teams to improve customer satisfaction and achieve store goals. You also maintain displays, windows, navigation, signage, stock presentation, and the cleanliness and safety of sales and back-of-house areas, with care for fixtures and materials and sustainability in mind. The successful candidate is curious, creative, proactive, solution-focused, flexible, and an effective communicator. The role calls for fashion interests, leadership skills, and visual and commercial experience in a dynamic environment.
Requirements
- Effective communication skills and the ability to achieve results cross-functionally.
- Fashion interests and leadership skills.
- Visual and commercial experience in a dynamic environment.
- Experience being solution-focused to improve product presentation and commercial execution in store.
- Good knowledge of visual, commercial, and operational best practices, routines, and tools.
- Ability to manage, follow up, and act on the selling equation and weekly sales reports.
- Curious, creative, proactive, solution-focused, and flexible approach.
Responsibilities
- Ensure visual and commercial curation in the store according to guidelines to contribute to the OMNI customer experience.
- Represent H&M positively during customer interactions.
- Organize and plan workload according to the store activation plan, adapting to business needs with Store Management and the Area Visual Manager.
- Launch and maintain global campaigns and sale activities on time according to H&M Brand Standards.
- Ensure garment care and stock levels, and provide allocation input to Store Management and Area teams.
- Follow up on sales KPIs, identify visual and commercial opportunities, and agree on priorities with Store Management.
- Develop and follow up actions to improve customer satisfaction and achieve sales targets, store goals, and budget objectives.
- Follow OMNI service procedures, operational routines, legal requirements, and store communication practices.
- Keep up to date with fashion, trends, styles, products, brands, competitors, and relevant influencers; use trend research and mood boards to inform styling and product presentation.
- Share seasonal, fashion, visual, commercial, and in-store communication information with store teams, including price perception.
- Coach and develop store colleagues’ visual and commercial skills and support consistent product presentation, daily routines, and customer service engagement.
- Develop and coach talent, provide onboarding for new colleagues, and organize and deliver visual and commercial upskilling.
- Complete Visual Competencies and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
- Support Sales Market and Area teams with store expansion projects as needed.
- Execute visual and commercial styling according to the commercial calendar, allocation, store activation plan, fashion trends, mood boards, and guidelines.
- Carry out sample-picking routines, including selecting stockroom garments, accessories, and shoes to create clear product trends and stories.
- Execute window displays and styling according to guidelines.
- Maintain commercial layouts and fixtures to support customer flow and effective trend-story placement.
- Maintain price signs in windows and throughout the store according to global strategy, guidelines, and Sales Market requirements.
- Work with Facilities Management to ensure lighting works correctly and highlights products and display forms.
- Maintain and care for display forms, fixtures, fittings, and interior materials with sustainability in mind.
- Work with the Area Visual Manager to maintain current store navigation in line with guidelines and store layout.
- Ensure adequate quantities of sale and other activity materials, including POS materials, according to local routines.
- Keep the sales floor and back of house clean, organized, and safe according to local security guidelines.
Benefits
- Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care FSA.
- Additional voluntary benefits.
- Development opportunities around the globe.
- Access to Colleague Resource Groups for community and networking.
- Career growth opportunities.
- Paid time off, including a community day to serve the local community.
- Wellness and family support programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
