H&M Department Supervisor - Maine Mall

H&M Group•South Portland, ME

13h•$22 - $25

About The Position

The Department Supervisor supports the store’s sales and profit goals by executing plans to deliver the best customer experience in the department and throughout the store. The role follows legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains strong visual and commercial product presentation, identifies commercial opportunities, and works with the Department Manager and store teams to act on them. The role also supports customer service, fashion and product knowledge, team communication and development, stock and garment routines, store technology and services, and daily store opening and closing. This is an hourly, non-exempt position. The expected base salary range is $21.70–$25.28 per hour.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, an effective communicator, and supportive.
Be an analytical solution finder and capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition.
Be customer-centric.

Responsibilities

Support sales and profit goals by executing plans to deliver the best customer experience in the department and store.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively during customer interactions.
Assess department strengths, identify commercial opportunities, and work with the Department Manager to act on them.
Ensure customer service throughout the store and support the team in promoting and selling products.
Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Ensure fitting room and checkout routines, including transactions, returns, and exchanges, are followed.
Handle people and operational administrative routines correctly.
Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and other relevant information with customers.
Share knowledge and skills with the store team and collaborate with the in-store Visual Merchandiser team.
Give and receive feedback and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Ensure high-quality visual and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Oversee the garment cycle from delivery through presentation and ensure fitting room routines meet internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in accordance with global and local guidelines and strategies.
Maintain back-of-house information, health and safety materials, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Global development opportunities.
Colleague Resource Groups and networking opportunities.