H&M Department Supervisor - Wyoming Valley Mall

H&M Group•Wilkes-Barre, PA

13h•$15 - $18•Onsite

About The Position

The Department Supervisor supports store sales and profit goals by executing plans to deliver the best customer experience in the department and throughout the store. The role follows applicable legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The supervisor helps deliver the total omnichannel customer experience, maintains visual and commercial presentation, supports customer service and sales, and identifies department opportunities in partnership with the Department Manager. The role also supports team development and communication, fashion and product knowledge, store routines, inventory and garment handling, in-store services and technology, and opening and closing the store. This is an hourly, non-exempt role. The expected base salary range is $15.19–$17.70 per hour. The posting notes that compensation may vary based on candidate qualifications and may change in the future.

Requirements

Be an emerging leader who enjoys taking responsibility.
Be ambitious, an effective communicator, and supportive.
Be an analytical solution finder and capable of working with numbers and managing statistics.
Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

Support store sales and profit goals by executing plans for a strong customer experience in the department and overall store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions.
Monitor department strengths, identify commercial opportunities, and work with the Department Manager on actions.
Ensure customer service across store areas and help the team promote and sell products.
Follow up on promotion of the Hello Member loyalty app and in-store sustainability initiatives.
Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
Handle administrative routines for people and store operations correctly.
Keep current on fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and other relevant information with customers.
Share knowledge and skills with the store team; collaborate and plan with the in-store Visual Merchandiser team.
Exchange feedback with colleagues and communicate regularly to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Ensure high-quality visual and commercial product presentation and garment care.
Secure good stock levels and provide allocation input to the Area team.
Manage the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
Maintain in-store omnichannel and technology services and tools, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and strategies.
Maintain back-of-house information, health and safety materials, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Access to Colleague Resource Groups and a global talent community with development opportunities.