H&M Sales Advisor - Wyoming Valley Mall

H&M • Wilkes-Barre Township, PA

8d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them understand fashion trends and products, and actively selling H&M products. You use your fashion and product knowledge to support customers and contribute to a positive shopping experience. You also help with garment care and replenishment, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working collaboratively with the store team.

The role includes supporting sales and operational actions, promoting the Hello Member loyalty app and in-store sustainability initiatives, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail tasks include managing fitting room and checkout areas, completing the garment cycle, maintaining stock and displays, supporting in-store OMNI services and technology, and helping open and close the store. The position is hourly and non-exempt, with a stated pay rate of $12.00 per hour. The posting describes the role's most critical responsibilities and requirements but notes that additional duties may be assigned.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Ability and motivation to provide customers with a great experience.
• Communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage with customers and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to help reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding, training, and development activities.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays and trends according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.
• Staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities around the globe and access to a large global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed