H&M Sales Advisor - Valley Hills Mall

H&M Group • Hickory, NC

2d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You actively sell H&M products and use fashion and product knowledge to give customers relevant information and support. You also help maintain garment care, product presentation, stock levels, and a clean, tidy sales floor and back of house while collaborating with the store team to deliver a strong customer experience.

The role includes promoting H&M’s Customer Loyalty App and in-store sustainability initiatives, keeping current with fashion trends and products, and sharing knowledge with colleagues. You follow store procedures, routines, health and safety guidelines, and legal requirements; participate in relevant onboarding and training; and support store opening and closing. The position is hourly and non-exempt, with a posted pay rate of $12.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M’s in-store products and offerings.
• Motivated to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and support customers in the store and through the OMNI experience where available.
• Engage customers in conversation and provide excellent service.
• Guide customers through fashion trends, stories, and products throughout the store.
• Promote and sell products and support actions to reach sales targets with the store management team.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal and health and safety requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Employee discount at H&M Group brands, including H&M, COS, & Other Stories, and other listed brands; usable in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day for local service.
• Global development opportunities.
• Access to Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed