H&M Sales Advisor - Antelope Valley Mall

H&M Group • Palmdale, CA

2d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product information. The role supports garment care and replenishment, merchandise presentation, and a clean, tidy sales floor and back of house while working collaboratively with the store team to deliver a strong customer experience.

Sales Advisors stay informed about fashion trends, products, brands, competitors, and relevant influencers; support sales targets and customer loyalty and sustainability initiatives; and share knowledge with colleagues. They follow store procedures and legal requirements, participate in onboarding and relevant training, and contribute to visual and commercial execution. Store operations include completing the garment cycle, operating fitting rooms and checkout, maintaining stock levels and displays, supporting in-store OMNI services and technology, assisting with store opening and closing, and following applicable health and safety guidance.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, support sales targets with the store management team, and promote the Hello Member loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and visual execution, maintain attractive merchandise displays, and replenish the sales floor to ensure good stock levels.
• Maintain in-store OMNI services and technology, including tools such as the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups for community and networking.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed