H&M Sales Advisor - Valley Hills Mall

H&M•Hickory, NC

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store, supporting them with product choices, and actively selling H&M products. The role uses fashion and product knowledge to help customers and support an excellent shopping experience. It also involves garment care and replenishment, presentation, and maintaining a clean and tidy sales floor and back of house while working collaboratively with the store team. The position includes customer-facing sales and service, staying current on fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations duties include completing the garment cycle, operating fitting rooms and checkout areas, replenishing stock, maintaining merchandise displays, supporting in-store omni services and technology, assisting with store opening and closing, and following health and safety guidelines.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M products, and motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and omni experience where available, providing direct customer service and support.
Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
Promote and sell products, promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives, and represent the H&M brand positively.
Support commercial and operational actions with the store management team to reach sales targets.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain a clean and tidy sales floor and back of house, including stockrooms.
Support garment presentation and maintain attractive merchandise displays and clear trends and stories according to visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Maintain best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.