H&M Sales Advisor - Wyoming Valley Mall

H&M Group • Wilkes-Barre, PA

9d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping customers find products, and sharing relevant fashion and product information. The role supports sales targets and customer loyalty initiatives while representing H&M positively.

The Sales Advisor contributes to store operations by completing garment care and replenishment tasks, maintaining merchandise presentation and stock levels, operating fitting room and checkout areas, and helping keep the sales floor and back of house clean and tidy. The role also supports in-store OMNI and technology services, store opening and closing, and compliance with applicable procedures, health and safety guidelines, and legal requirements. Sales Advisors work collaboratively with colleagues and participate in relevant onboarding, training, and development activities.

Requirements

• Sales experience in a dynamic and collaborative environment that can be applied to the role.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer support.
• Engage customers in conversations and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Support commercial and operational actions to help reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; exchange feedback and support team learning and development.
• Follow store procedures, routines, and legal requirements, and participate in relevant onboarding, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Help keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount at H&M, & Other Stories, and COS; the staff discount card applies to H&M Group brands in stores and online
• H&M Incentive Program (HIP)
• Access to Colleague Resource Groups for community and networking opportunities
• Global career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed