H&M Seasonal Sales Advisor - Valley Plaza Mall

H&M Group • Bakersfield, CA

1d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering relevant product and fashion information. You support customers throughout their shopping experience, including OMNI services where available, and contribute to sales targets and customer loyalty initiatives.

The role also involves garment care and replenishment, fitting room and checkout operations, merchandise presentation, and maintaining clean and orderly sales and stock areas. You work collaboratively with store colleagues, follow store procedures and legal requirements, participate in training, and support store opening and closing. This is an hourly, non-exempt position paying $17.50 per hour.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products.
• Promote and sell products, the Customer Loyalty App (Hello Member), and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues, exchange feedback, and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Keep the sales floor, stockrooms, and back of house clean and tidy.
• Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Health insurance, wellness and family support programs, company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount at H&M, & Other Stories, and COS.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed