H&M Seasonal Sales Advisor - Fashion Valley
About The Position
As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products, and sharing relevant fashion and product information. You actively sell products, promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives, and support commercial and operational actions that help the store reach sales targets. You contribute to day-to-day store operations, including garment unpacking, replenishment, steaming and care; fitting room and checkout operations; maintaining a clean and tidy sales floor and back of house; and supporting attractive merchandise presentation. You follow store procedures, legal requirements and health and safety guidelines, and work collaboratively with colleagues to deliver a strong customer experience and support one another’s development.
Requirements
- Experience in sales in a dynamic and collaborative environment.
- Experience providing customer service in fashion, retail or another service-related industry.
- Passion for fashion and the products created in-store.
- Motivation to provide customers with a great experience.
- Communicative, creative, curious, motivated, flexible, decisive and action-oriented approach.
- Enjoyment of working in a collaborative and dynamic environment.
Responsibilities
- Welcome, guide and assist customers in the store and available OMNI experiences.
- Engage customers in conversation and provide excellent service and guidance on fashion trends, stories and products.
- Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Represent the H&M brand positively and support sales targets through commercial and operational actions.
- Keep up to date with fashion trends, brands, products, competitors and relevant influencers, and share relevant product and fashion information with customers.
- Share service, fashion and store operations knowledge with colleagues; follow procedures, routines and legal requirements; give and receive feedback; and participate in relevant onboarding and training.
- Complete the garment cycle, including unpacking, replenishment, steaming and garment care.
- Operate fitting room and checkout areas according to best practices and processes.
- Maintain a clean and tidy sales floor, stockroom and back of house.
- Support garment presentation and maintain merchandise displays according to visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Maintain and use in-store OMNI services and technology, including the Instore Care App, Click & Collect and Smart Store tools.
- Support store opening and closing.
- Follow health and safety guidelines and legal requirements applicable to the role.
Benefits
- Health insurance
- Wellness and family support programs
- Company match retirement plan
- Paid leave programs
- Paid time off, including a community day to serve the local community
- Employee discount on H&M, & Other Stories and COS
- Staff discount card for H&M Group brands in stores and online
- H&M Incentive Program (HIP)
- Development opportunities around the globe
- Colleague Resource Groups offering community and networking opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
